Job description

• Lead daily reception operations and uphold service standards
• Manage bookings, enquiries, check‑ins and check‑outs
• Maintain accurate records and administrative processes
• Provide warm, personalised guest engagement
• Support operational workflows and ensure smooth day‑to‑day running
• Work collaboratively with other reception staff – this is not a solo desk.

• A strong background in customer service, concierge, hospitality, or front‑of‑house leadership
• A warm, confident communication style and polished presentation
• Experience managing bookings, enquiries, and administrative workflows
• Excellent organisational skills and attention to detail
• The ability to build rapport quickly and manage expectations professionally
• Comfort working in a fast‑paced environment with shifting priorities
• Strong computer literacy and confidence with booking systems
• Availability to work an 8‑hour shift between 7am and 7pm, Monday to Friday

• A competitive salary
• A beautiful, resort‑style working environment
• A supportive team that values professionalism, teamwork, and continuous improvement
• Opportunities to develop leadership and operational skills
• A role where you can take ownership, lead from the front, and make a meaningful impact every day

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to