Job description

Your new company

Hays are pleased to partner with a dedicated State Government department who provide high-quality maintenance support to customers and stakeholders across Queensland.

Your new role

• Answer incoming calls and respond to customer enquiries
• Provide exceptional customer service to internal and external stakeholders
• Update records and information systems accurately and efficiently
• Prepare and maintain documents, reports, and correspondence
• Manage maintenance requests and support operational workflows
• Meet performance targets and KPIs within a fast-paced team environment
• Utilise strong interpersonal skills to resolve issues, negotiate outcomes, and de-escalate challenging situations where required
• Undertake general administrative duties as needed

What you'll need to succeed

• Previous experience in a customer service, call centre, or administration role
• Strong proficiency across the Microsoft Office Suite, including Outlook, Word & Excel (moderate level required)
• Excellent time management and organisational skills
• High attention to detail and accuracy
• Ability to work effectively under pressure and manage competing priorities
• Strong problem-solving skills and the ability to think outside the box
• Ability to learn quickly and work independently following onboarding and training
• Previous experience in a maintenance, trades, facilities, or property environment
• Knowledge of maintenance processes and terminology

What you'll get in return

• Competitive pay rate of $51.12 per hour + Super
• Full-time hours, Monday to Friday with no weekend work
• Opportunity to gain experience within a respected government organisation
• Supportive team environment
• Exposure to a fast-paced, customer-focused operational environment
• Potential contract extension beyond the initial engagement period
• Convenient Townsville location
• The chance to develop your administration, customer service, and stakeholder engagement skills within a large, professional workplace

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to , or call Kerry Martin now on 07 4417 1151.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.