Job description

Your new company

Our client is a well-established community housing organisation committed to supporting people and communities through the provision of safe, affordable and sustainable housing. Managing a diverse portfolio of properties across the region, they are dedicated to delivering exceptional customer service and creating positive outcomes for tenants and stakeholders alike

Your new role

As the Customer Service Officer, you will be the first point of contact for customers, providing professional and compassionate support across phone, email, reception and online channels. You will manage enquiries from initial contact through to resolution, coordinate maintenance requests, support tenancy administration processes, maintain accurate records and work collaboratively with internal teams to ensure positive customer outcomes.

Key responsibilities include:

• Managing customer enquiries, reception activities and administrative tasks.

• Coordinating responsive maintenance requests and liaising with contractors.

• Processing system updates, documentation and record keeping.

• Supporting rent reviews, invoicing and utility billing processes.

• Maintaining accurate customer, tenancy and property information.

• Assisting with complaints management and customer feedback processes.

• Collaborating with Housing, Assets and Finance teams to ensure timely resolution of enquiries and service requests.

What you'll need to succeed

You will be someone who enjoys administration, values process and takes pride in delivering excellent customer service.

You will demonstrate:

• Previous administration and customer service experience.

• Strong organisational skills with the ability to manage competing priorities.

• Exceptional attention to detail and commitment to accuracy.

• Confidence using multiple IT systems and learning new processes.

• A genuine customer focus with empathy, patience and professionalism.

• Strong problem-solving abilities and sound judgement.

• Excellent written and verbal communication skills.

• A collaborative approach and willingness to support team members.

Experience within social, community or affordable housing will be highly regarded but is not essential.

What you'll get in return

In return, you'll have the opportunity to join a purpose-driven organisation where your work makes a genuine difference in people's lives. You'll be part of a supportive and collaborative team environment that values professional development, continuous improvement and exceptional customer outcomes.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.