Job description

Your new company

Hays are partnered with a leading Australian manufacturing business who are seeking their next Customer Service rep. Apply today if this role sounds right for you!

Your new role

• Respond to customer enquiries via phone, email and at the trade counter
• Prepare, process and follow-up quotations and sales orders
• Convert customer enquiries into sales opportunities
• Provide product and pricing advice across a range of steel building products
• Coordinate customer requirements with internal teams including sales, warehouse and operations
• Manage order processing and ensure customer delivery expectations are met
• Maintain accurate records and documentation
• Resolve customer enquiries and issues in a professional and timely manner
• Identify opportunities to improve processes and enhance the customer experience
• Support the wider team with administrative and customer service activities as required

What you'll need to succeed

• Previous experience in customer service, administration or internal sales
• Strong communication and relationship-building skills
• A positive, proactive and team-focused attitude
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and strong organisational skills
• Confident using Microsoft Office and computer systems
• Strong problem-solving skills and customer-focused approach
• Experience within construction, manufacturing, trade or industrial environments will be highly regarded

What you'll get in return

• Immediate start available
• Located in Archerfield with Free parking on site!
• Great training in place
• Ongoing temporary assignment
• Offering $36.39/hr + Superannuation

• Tuesday to Friday or Wednesday to Friday
• Preferred hours: 8:00am – 4:00pm
• Flexibility to consider:
  • 8:30am – 4:30pm
  • 9:00am – 5:00pm

What you need to do now

If you're interested in hearing more, click 'Apply Now' to forward an up-to-date copy of your CV to , or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.