Job description

Your new company

Are you an experienced administrator with strong written communication skills and the ability to work in a fast-paced, high-volume environment?

Your new role

• Process and review administrative documentation in line with established procedures
• Draft and review written correspondence
• Investigate and respond to client enquiries through various communication channels.
• Analyse information and make informed decisions within delegated authority
• Maintain accurate records and detailed case notes
• Utilise internal systems to conduct research and process requests
• Contribute to team performance and meet individual productivity targets
• Deliver high-quality customer service to internal and external stakeholders

What you'll need to succeed

• Strong written communication and correspondence skills
• Previous experience working in a high-volume administrative environment
• Excellent attention to detail and accuracy
• Strong organisational and time management skills
• The ability to interpret information and make sound decisions
• Confidence working towards KPIs and service delivery targets
• A collaborative attitude and strong team focus

What you'll get in return

• Multiple opportunities available
• Brisbane CBD location
• Initial contract until September 2026 with possible extension
• Flexible start and finish times
• Work-from-home opportunities 1 day per week once competency has been achieved
• Comprehensive training and ongoing support
• Supportive team culture with genuine career development opportunities
• Opportunity to gain experience within a well-established government organisation

You may have previously worked as an: Administration Officer, Customer Service Officer, Case Management Support Officer, Correspondence Officer, Processing Officer, Claims Officer, Compliance Officer, Revenue Officer, Records Officer, Contact Centre Officer, Business Support Officer or Data Processing Officer.

What you need to do now

Please note: The client is looking to move quickly, with interviews scheduled for Tuesday, 28 July.



LHS 297508 #3008995 - Alice Hearn " location="Brisbane" address="Level 45, One One One Eagle St, 111 Eagle Street">