Job description

Your new company

Hays is partnering with a large State Government organisation seeking multiple Case Officers to join a busy and supportive team. These opportunities have arisen due to increased demand and offer the chance to contribute to meaningful community-focused outcomes while building valuable government experience.

Your new role

• Managing a caseload and providing ongoing support to customers
• Conducting high-volume inbound and outbound customer calls
• Supporting vulnerable customers through complex and sensitive situations
• Liaising with family members, carers, support services and external stakeholders
• Coordinating case-related activities and following up outstanding actions
• Preparing correspondence, maintaining records and updating databases
• Assessing information and ensuring accurate documentation of case outcomes
• Delivering high-quality customer service while managing competing priorities

What you'll need to succeed

• Previous experience in customer service, contact centre, case management or community-focused roles
• Strong telephone communication skills and confidence in managing sensitive conversations
• Experience supporting customers experiencing complex or challenging circumstances
• Exceptional interpersonal and relationship-building skills
• Strong administration and record-keeping abilities
• The ability to remain resilient, empathetic and professional when dealing with vulnerable customers
• Strong organisational skills and the ability to manage a busy workload
• Candidates with experience in financial services, banking, insurance, superannuation, wealth management, lending or trustee services will be highly regarded.
• Experience managing customer accounts, financial transactions, client portfolios or complex customer cases will be viewed favourably.
• A current National Police Check, or the ability to obtain one prior to commencement

What you'll get in return

• Immediate commencement
• Initial 6-week temporary assignment with potential for extension
• Full-time hours, Monday to Friday
• Hourly rate of $47 per hour plus super
• Multiple opportunities available
• Valuable State Government experience
• Supportive team environment
• Opportunity to make a genuine difference within the community

What you need to do now

If you're an experienced customer service, financial services or case management professional who thrives in a phone-based environment and enjoys supporting vulnerable members of the community, apply now and send your resume to Millie. These opportunities are available for immediate commencement, and multiple positions are being recruited.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.