Job description

Seeking an experienced School Officer to assist with a 5-week contract in Townsville. Your new company Hays Recruitment is seeking a professional and customer-focused School Officer (Level 3) to support our client's ICT team on a temporary 5-week contract. This role is ideal for an organised professional who enjoys collaborating and guiding staff and students, maintaining accurate records, and delivering high-quality administrative and technical support across a busy school environment. Your new role
Reporting to the IT Manager, you will provide help desk support and assist with the day-to-day administration of the school's technology services. The role supports staff, students, parents, and the wider school community across Junior School, Middle School, Senior School, Boarding and Administration. Hours will be worked flexibly to meet operational requirements, up to full-time capacity, with standard hours of 8:00am - 4:00pm Monday to Friday. Key Responsibilities

Manage and monitor support requests through the help desk system. Record, track and document support requests and resolutions. Provide first-line support to staff, students and parents. Escalate and coordinate complex issues as required. Maintain accurate support records and reporting. Maintain accurate records within the School's asset management system. Coordinate allocation, tracking and return of ICT equipment. Assist with device enrolment, configuration and deployment. Support inventory management and asset auditing processes. Liaise with vendors regarding warranty repairs and equipment servicing. Manage user profiles and access permissions. Assist users with password resets and access-related issues. Ensure account information is maintained accurately and securely. Maintain confidential records and information. Prepare and maintain documentation, procedures and user guides. Support compliance with school policies, procedures and workplace health and safety requirements. Build positive working relationships across the school community.

What you'll need to succeed
To be successful in this role, you will demonstrate:

Exceptional customer service and communication skills. Strong administrative and organisational abilities. Excellent attention to detail and record-keeping skills. Ability to manage competing priorities and meet deadlines. A proactive and solutions-focused approach. Strong interpersonal skills and the ability to communicate technical information in plain English. A professional, confidential and team-oriented work style. Current Blue Card (Working with Children Check) or ability to obtain one. Strong familiarity with Microsoft Office applications. Ability to work effectively with staff, students and parents. Experience in a customer-facing IT support role. Knowledge of education technologies, including Microsoft Teams, OneDrive and Adobe Creative Cloud. Understanding of Workplace Health and Safety practices.

What you'll get in return In return, you will gain valuable experience working within a well-established and highly regarded independent school in Townsville, supporting a diverse community of staff and students across a modern technology environment. You will have the opportunity to strengthen your customer service, administration, asset management, help desk, and device support experience. What we offer:

Casual hourly rate of $38.80 per hour. Consistent Monday to Friday working arrangements. Standard working hours of 8:00am to 4:00pm.

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to , or call Kerry Martin now on 07 4417 1151.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.