Job description

My Medical Specialist client based in the Eastern Suburbs has a fantastic full time opportunity for an experienced Administration Manager. This is a pivotal role in overseeing the day-to-day operations across all clinic locations and ensures effective administrative processes, coordination across the administrative teams and a focus in patient service delivery. The ideal candidate will be responsible for leading and supporting front office staff, managing systems and resources, and ensuring compliance with policies and procedures. Key Responsibilities: Team Management and Coordination * Providing supervision, training, and supporting the front office reception teams across all clinic sites * Coordinating staffing rosters, leave, and coverage to ensure smooth operational flow * Fostering a positive, professional, and collaborative team culture * Providing team performance feedback and conducting regular reviews * Ensuring reception areas are clean, stocked, and compliant with WHS protocols * Supporting staff training and onboarding initiatives * Participate in team meetings and contribute to quality improvement. Operational & Office Management * Ensuring the smooth day-to-day running of the reception and administrative operations * Overseeing patient scheduling systems and address any operational issues * Monitoring front desk workflows and appointment bookings to assist with clinic operations * Supporting implementation of new systems, procedures, or policy updates. * Supporting internal audits and maintaining operational documentation * Ensuring team adherence to privacy, confidentiality, and documentation standards * Identifying opportunities for workflow improvements. Customer Service & Communication * Ensuring a consistently high standard of customer service and patient care is delivered at all times * Managing complex patient queries and resolving escalated concerns promptly * Acting as a key liaison between the administrative team and the clinical and surgical teams * Maintaining up-to-date knowledge of services and procedures. It is Essential you have: * Strong, proven leadership and team coordination abilities * Exceptional organisational and time management skills * Strong attention to detail and multitasking skills * A strong understanding of Medical billing processes, systems and Medicare * Excellent witten and verbal communication and interpersonal skills * Proficientcy in office software and scheduling systems * An adaptable and solutions-focused approach * Relevant qualifications in health administration or business (preferred, not essential) * A current or the ability to obtain a Woking with Children Check and Police Clearance * A current Australian Driver's License as you will have to occasionally visit other sites. If you're interested in this exciting opportunity and meet the requirements, please click 'apply now' to apply online. For further enquiries, please call Kammy Lee on 8468 8035 or email I look forward to your application, please note only the shortlisted candidates will be contacted immediately.

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