Job description

Next Gen Talent Company: STAR PHONES AUSTRALIA PTY LTD (Star Phones Green Hills) Position: Retail Manager Location: 1 Molly Morgan Dr, East Maitland NSW 2323 Salary: $79,500 to 82,000 + Super

About the Company: Our client, operates mobile phone repair and retail store and is looking for full time Retail Manager who have passion for retail, a love of customers and a drive to deliver results to join the team in the business. You will be responsible for complete management of the store with a focus on customer service, operational efficiency, cost control and growth and help drive the seamless execution and delivery of key business imperatives through retail network. The managerial and administrative aspect of your role will encompass determining product mix, stock levels and service standards, selling goods, maintaining records of stock, financial transactions and ensuring compliance with occupational health and safety regulations.

Minimum Requirements: AQF Associate Degree, Advanced Diploma or Diploma in the relevant field and at least 1 year of experience in a mobile shop or similar role

In this role your main responsibilities include:
•Lead and manage complete store operations
•Maintain excellent store standards and functionality of store equipment and merchandising
•Up selling and providing technical product knowledge
•Independently deal with all repair and mobile phone or accessories product related questions and problems
•Follow all policies and procedures and ensure the other staff is following policy guidelines
•Deal and resolve customer and suppliers’ queries
•Determine special promotions, stock level sand service standards as per the standards set and policy established
•Monitor strategies and pricing of local competitors to introduce competitive deals
•Liaise with suppliers on possibilities of pricing variations while ensuring profit margins are intact
•Manage staff roster depending on sales volume and budget
•Monitor the stock records of stock level sand manage financial transactions
•Encourage optimal teamwork and provide continual feedback for growth and development
•Supervise staff to ensure satisfactory customer service
•Undertake budgeting activity and devise strategy with directors / owners

Other key skills and experience will include:
•Background leading a high performing retail store
•A passion for providing exceptional customer service
•Ability to lead and motivate the team to meet our high service standards
•Sales focused with experience in providing customer excellence
•Demonstrated skills in stock management
•A daily focus on ‘drive the sales, lift the KPIs and customer centricity

To apply, please email your resume to . Only shortlisted candidates will be contacted. Your application will be handled with strict confidentiality.