Job description

Your new company

Your new role

• Managing inbound customer enquiries
• Resolving customer issues and providing solutions
• Navigating multiple systems to access customer information
• Delivering exceptional customer service in every interaction
• Working collaboratively within a structured team environment

What you'll need to succeed

• Previous customer service experience is essential
• Strong communication skills and professional phone manner
• Ability to manage a high volume of customer interactions
• Resilience, adaptability and a customer-first mindset
• Confidence learning new systems and processes
• Strong attention to detail

What you'll get in return

• $38.89 per hour plus superannuation
• Contract through to December 2026
• Monday-Friday roster with consistent 9:00am-5:00pm working hours
• Comprehensive full-time training program
• Hybrid working arrangements once reaching competency
• Supportive team culture with ongoing coaching and development
• Experience within a leading Big Four Australian bank
• Valuable banking and customer service experience that can open future career opportunities

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.