Job description

Your new company

Join a growing Brisbane-based organisation that is committed to helping customers find sustainable solutions while fostering a supportive, high-performing team culture. The business values accountability, authenticity, continuous learning, and rewarding long-term success.

Your new role

As a Customer Relationship Agent, you will manage both inbound and outbound customer calls, helping customers establish sustainable repayment plans and achieve positive outcomes. You'll build and manage your own portfolio, negotiate solutions, monitor repayments, conduct customer research when required, and ensure all interactions are handled with empathy, professionalism, and respect.

What you'll need to succeed

• Strong communication and active listening skills
• Ability to build rapport and relationships quickly
• Resilience and emotional maturity when handling difficult conversations
• A self-motivated, solutions-focused approach
• Strong negotiation and problem-solving skills
• Comfortable working towards targets and KPIs
• Basic technology and keyboard skills
• A willingness to learn, take feedback, and thrive in a fast-paced environment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Dervla O'Neill now.