Job description

Exciting Federal Government Opportunity!
APS3 Participant Support Officer

Opportunity in Mackay!
Australian Citizenship is required!
Reasons to Apply - At a Glance

This role offers the chance to make a meaningful impact while building your skills in administration and customer service. Join a growing Federal Government agency with a strong focus on operational excellence and career development.

The Logistics

Contract until the end of December 2026 with the possibility of extension or permanency. Hourly rate of $37.36 + super. Australian Citizenship is required.

  Your new company     

Your organisation delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and helping people achieve their goals. As a growing Federal Government agency focused on operational excellence, this role offers a chance to contribute to meaningful initiatives and take your career to the next level. Your new role
You will be responsible for:

Acting as the first point of contact for participants and stakeholders, providing clear advice and support. Managing and resolving participant matters by actioning planning tasks in line with relevant legislation. Delivering front reception support, including assisting with self-help kiosks and online services. Responding to enquiries via phone, email, and in person, and referring to appropriate services when required. Coordinating appointments and ensuring accessibility for all participants. Performing data entry, maintaining accurate records, and recording feedback and complaints in business systems.

What you'll need to succeed
The successful applicant will demonstrate:

Strong communication skills with the ability to engage empathetically with participants. A commitment to delivering high-quality customer service and supporting individuals with disabilities. Ability to manage multiple priorities efficiently and maintain attention to detail. Problem-solving capability to identify issues and develop practical solutions. Knowledge of disability services and frameworks (or willingness to learn). Ability to work collaboratively in a team environment and adapt to changing priorities. A compassionate and empathetic approach to supporting individuals with disabilities.

  What you'll get in return     

An opportunity to progress your career with a large Federal Government agency. A positive and open working culture, with training provided. Weekly pay cycle. Online timesheet submission and approval. Nominated superannuation fund.

What You'll Get in Return

An opportunity to progress your career with a large Federal Government agency. A positive and open working culture, with training provided. Weekly pay cycle. Online timesheet submission and approval. Nominated superannuation fund.

What you need to do now
If this role sounds like something you'd be interested in pursuing, click 'Apply Now' or forward your current CV to lauryn.reddick@hays.com.au. Please include a short summary outlining your suitability for the role. If this role doesn't quite suit you, but you're interested in exploring new opportunities, please contact us to arrange a confidential discussion about your career. Please click here to apply.