Job description

An AO3 Maintenance Support Officer is required for an immediate start in Townsville. Your new company Hays are pleased to partner with a dedicated State Government department who provide high-quality maintenance support to customers and stakeholders across Queensland. Your new role
Working within the Maintenance Response Team, your main duties will include responding to customer enquiries, coordinating maintenance requests, and providing efficient administrative support in a high-volume environment. Key Responsibilities

Answer incoming calls and respond to customer enquiries Provide exceptional customer service to internal and external stakeholders Update records and information systems accurately and efficiently Prepare and maintain documents, reports, and correspondence Manage maintenance requests and support operational workflows Meet performance targets and KPIs within a fast-paced team environment Utilise strong interpersonal skills to resolve issues, negotiate outcomes, and de-escalate challenging situations where required Undertake general administrative duties as needed

What you'll need to succeed
To be successful in this role, you will demonstrate:

Previous experience in a customer service, call centre, or administration role Strong proficiency across the Microsoft Office Suite, including Outlook, Word & Excel (moderate level required) Excellent time management and organisational skills High attention to detail and accuracy Ability to work effectively under pressure and manage competing priorities Strong problem-solving skills and the ability to think outside the box Ability to learn quickly and work independently following onboarding and training Previous experience in a maintenance, trades, facilities, or property environment Knowledge of maintenance processes and terminology

What you'll get in return In return, you will receive the following:

Competitive pay rate of $51.12 per hour + Super Full-time hours, Monday to Friday with no weekend work Opportunity to gain experience within a respected government organisation Supportive team environment Exposure to a fast-paced, customer-focused operational environment Potential contract extension beyond the initial engagement period Convenient Townsville location The chance to develop your administration, customer service, and stakeholder engagement skills within a large, professional workplace

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to , or call Kerry Martin now on 07 4417 1151. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.