Job description

• Leadership & Team Management — mentoring staff, managing performance, recruitment, training, and resource allocation.
• Strategic Administration Management — developing systems, policies, KPIs, and continuous improvement initiatives.
• Customer Service & Business Support — overseeing customer enquiries, service standards, escalations, and cross‑functional collaboration.
• Service Administration — managing scheduling, reporting, warranty processes, and service delivery optimisation.
• Internal Sales Support — quotation workflows, order processing, CRM data quality, forecasting support, and territory manager assistance.
• Purchasing & Procurement — supplier management, negotiations, inventory planning, demand forecasting, cost savings, compliance, and reporting.
• Marketing & Communications — coordinating marketing materials, digital content, events, and branding.
• Business Systems & Process Management — ERP/CRM ownership, data integrity, reporting tools, and process optimisation.
• Financial & Commercial Administration — PO management, invoicing oversight, budgeting support, expenditure monitoring, and contract administration.
• Compliance & Governance — support, audits, document control, and corporate record management.
• Executive Support — preparing reports, coordinating leadership activities, and supporting strategic projects.

• Leadership experience in administration, procurement, or business operations.
• Strong commercial, operational, and procurement capability.
• Proven ability to manage cross‑functional business support activities.
• Excellent communication, stakeholder engagement, and relationship‑building skills.
• Advanced organisational, analytical, and project management capability.
• Experience developing and improving business processes.
• Technical proficiency in Microsoft Office, ERP/CRM systems, purchasing and inventory platforms, and ideally Power BI.
• Relevant qualifications in Business Administration, Management, Commerce, Supply Chain, Operations, or similar.

• A full‑time, stable leadership position.
• Influence over strategic planning and organisational development.
• Opportunities to lead transformation, continuous improvement, and business growth initiatives.
• Exposure to cross‑functional collaboration across all departments.
• Professional development opportunities, including leadership, project management, and quality management training.
• Eligibility for performance‑based incentives.

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