Job description

Senior UX Designer role shaping customer-first digital experiences in a fast-paced, innovative environment. Your New Company
Join a leading organisation known for its commitment to innovation, customer experience, and continuous improvement across its digital ecosystem. This business is investing heavily in its digital capabilities, placing customer-centric design at the heart of its strategy. You'll be part of a collaborative, forward-thinking environment where your ideas and insights will directly shape digital experiences at scale. Your New Role
As a Senior UX Designer, you will play a pivotal role in identifying and solving real customer pain points, delivering intuitive and engaging digital experiences across websites, applications, and platforms. Working within an agile environment, you will champion the voice of the customer and contribute to multiple digital initiatives. Key responsibilities include:

Leading user research activities including usability testing, interviews, surveys, and competitor benchmarking
Translating insights into actionable design solutions aligned to both customer needs and business objectives
Developing personas, journey maps, information architecture, user flows, and annotated wireframes
Creating concepts and prototypes (lo-fi to hi-fi) to support stakeholder engagement and solution design
Collaborating with cross-functional teams including technology, marketing, product, and data
Ensuring UX best practice across CRO, SEO, accessibility (WCAG 2.1), and brand consistency
Contributing to digital roadmap planning through market and trend analysis

This is a high-impact role where you will influence both strategic direction and hands-on design delivery.
What You'll Need to Succeed You are a passionate customer advocate with strong UX capability and a commercial mindset, able to connect design decisions with measurable business outcomes. You will ideally bring:

Extensive experience in UX design, user research, and human-centred design methodologies
Strong portfolio demonstrating delivery of successful digital products and experience.

Proficiency in tools such as Figma, analytics platforms, CMS, and Atlassian suite

A solid understanding of accessibility standards (WCAG 2.1), CRO and SEO principles

Strong analytical, problem-solving, and critical thinking skills

Excellent stakeholder engagement and communication skills across technical and non-technical audiences

Experience working in agile environments and cross-functional teams

What You'll Get in Return

The opportunity to shape large-scale digital customer experiences
A collaborative and supportive team environment
Exposure to high-profile, impactful digital transformation initiatives
Opportunities for professional growth and development
Competitive salary, including annual bonuses, and flexible working arrangements

What You Need to Do Now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to bradley.lucas@hays.com.au for further information. At Hays, we value diversity and are passionate about placing people in roles where they can flourish and succeed. We actively encourage individuals from diverse backgrounds to apply. Please click here to apply.