Job description

Your new company

Your new role

• Leading, coaching, and managing resort staff, including rostering, recruitment, onboarding, training, and performance management
• Ensuring the health, wellbeing, and comfort of all animals through appropriate feeding, exercise, hygiene, and husbandry practices
• Delivering exceptional customer service and creating positive client experiences to drive customer loyalty
• Managing resort administration, including bookings, check-ins/check-outs, reporting, inventory management, and financial transactions
• Monitoring budgets, labour costs, and operational performance to achieve business targets and KPIs
• Coordinating veterinary care, medication administration, health monitoring, and incident reporting processes when required
• Maintaining the presentation, cleanliness, safety, and operational readiness of the entire facility, vehicles, and equipment
• Ensuring compliance with workplace health and safety requirements, company procedures, and animal welfare standards

What you'll need to succeed

• Previous leadership or management experience within animal care, hospitality, tourism, retail, accommodation, veterinary, or service-based environments
• Demonstrated experience leading teams, managing performance, and building positive workplace cultures
• Strong operational management skills, including rostering, workforce planning, budgeting, KPI management, and resource allocation
• Experience overseeing customer-facing operations and delivering exceptional customer service outcomes
• Strong administration and computer skills, with the ability to manage reporting, inventory, financial transactions, and day-to-day business operations
• Financial awareness and experience managing labour costs, budgets, revenue targets, and operational expenditure
• Excellent organisational and time management skills with the ability to prioritise competing demands
• A proactive, hands-on management style and willingness to lead by example across all areas of the resort
• Strong communication, problem-solving, and stakeholder management capabilities
• Current driver's licence and the ability to occasionally assist with animal transportation and operational requirements as needed

What you'll get in return

• Lead a well-established pet care facility in the beautiful Sunshine Coast region
• Enjoy a varied and rewarding management role combining operations, leadership, customer service, and animal care
• Join a supportive and passionate team committed to providing exceptional pet care
• Opportunity to make a genuine impact on business performance, team culture, and customer experience
• Competitive salary package and long-term career opportunity with a growing organisation

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your resume. If you have any queries, then please contact Nico van Oudenaaren; , +61 7 5313 8256