Job description

Your new company

Your new role

• Manage a portfolio of residential mortgage accounts across arrears, hardship and recoveries
• Support customers experiencing financial difficulty and help them navigate available assistance options
• Assess financial information and hardship applications to determine suitable outcomes
• Negotiate sustainable repayment arrangements and long-term solutions
• Build strong relationships with customers through empathetic and professional communication
• Work closely with internal stakeholders to achieve positive customer and business outcomes
• Manage correspondence and regulatory requirements in line with lending obligations
• Assist with legal recovery processes where required

What you'll need to succeed

• Previous experience managing mortgage accounts from early arrears and hardship through to legal recovery and enforcement action

• Experience within an Australian non-bank lender

• Strong understanding of hardship assessment and customer assistance principles

• Excellent communication and negotiation skills with the ability to handle sensitive conversations

• High level of empathy, resilience and problem-solving ability

• Knowledge of NCCP and regulated collections practices will be highly regarded

• Australian citizenship or Permanent Residency

What you'll get in return

• Take ownership of a broad portfolio spanning early arrears, hardship, recoveries and legal collections

• Gain end-to-end exposure across the full residential mortgage collections lifecycle

• Hybrid working model offering flexibility and work-life balance

• Opportunity to work closely with senior leaders and key decision makers across the business

• Highly autonomous role with genuine ownership and visibility

• Join a growing non-bank lender during an exciting period of expansion

• Develop specialist expertise within mortgage hardship, recoveries and regulatory collections

• Stable long-term opportunity with strong career development potential
  
  

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.