Job description

Your New Role
If you're looking to step out of retail or hospitality and build a lasting corporate career, this is your perfect opportunity. Based full-time in their vibrant Frenchs Forest office, you will be the voice of key client brands, guiding customers through queries, solving problems on the spot, and managing correspondence with precision.
Key Responsibilities

Manage inbound customer calls with empathy, patience, and clear communication
Troubleshoot customer enquiries and deliver practical, first-call resolutions
Accurately record case details, notes, and outcomes in internal CRM databases
Handle follow-up emails and administrative tasks to ensure seamless service delivery
Work collaboratively alongside supportive team leaders to uphold top-quality service standards

Why You'll Love It

Work Monday to Friday, 9am - 5pm
Free parking right near the office
Thorough onboarding from supportive managers who want to see you succeed
Inclusive office environment complete with modern facilities and great breakout spaces
Ideal for customer-facing professionals (retail, hospitality, reception, or contact centres) seeking professional stability and structure

About You

Previous experience in customer service, retail, hospitality, reception or contact centres
Comfortable working with computers
Happy to complete a routine National Police Clearance

Your New Company
Headquartered in the leafy business hub of Frenchs Forest, this market-leading customer management specialist delivers premier outsourced communications for prominent Australian brands and public sector organisations. Known for pairing smart, modern contact technology with genuine human empathy, they've built a workplace culture where staff are genuinely looked after. You'll be joining a diverse, welcoming, and high-performing team that values work-life balance, accessible leadership, and continuous personal growth.
Sound Like You?
If you're ready to build a rewarding customer service career, click APPLY NOW . For a confidential chat, email Nia Williams at .

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please  click here  to apply.