Job description

Customer Service Manager (ANZSCO 149212)

Employer: Aspire Hospitality Group Pty Ltd Location: 70 Stirling Terrace, Albany WA 6330 Job type: Permanent, Full Time

About the group Aspire Hospitality Group operates three Albany venues: Six Degrees (restaurant, bar, accommodation and live music), Chanya Thai (authentic Thai dining) and Venice Albany (Italian restaurant and cafe). We combine hospitality, accommodation and events with our own group technology, including Zinga payments and POS platforms, Alby and Goldroom.

Role overview We are seeking a Customer Service Manager to lead guest service across all three venues, setting standards and leading front-of-house teams.

Key responsibilities

• Oversee daily guest service across Six Degrees, Chanya Thai and Venice Albany
• Recruit, train and mentor front-of-house teams, including reception, hosts and waitstaff
• Write and implement service standards, scripts and complaint procedures
• Monitor guest feedback (in person, online reviews, feedback forms) and resolve escalations
• Plan front-of-house rosters and shift handovers
• Train staff in upselling and service recovery
• Work with venue managers on events and functions
• Report guest satisfaction results monthly

Requirements

• At least 3 years of experience in hospitality customer service management
• Proven leadership of front-of-house teams in busy venues
• Strong written and verbal communication
• Experience with POS, booking systems and review platforms (Google Reviews, TripAdvisor) and CRM tools such as Odoo
• Multi-venue experience is an advantage

What we offer

• A leadership role across three venues
• Bonus opportunities tied to guest satisfaction
• Discounts on food, drinks and accommodation across our venues

Pay $82,000 to $90,000 per year plus superannuation, depending on experience.

How to apply Apply through Workforce Australia with your resume and a short cover letter. Questions about the role can be sent to or (08) 9841 1466. There is no cost to apply.