Job description

Your New Company
For over 15 years, this Australian-owned business has been a trusted supplier of pumps and water equipment to farmers and regional communities nationwide. Known for practical, dependable products backed by genuine technical know-how, they pride themselves on solving real problems for their customers. Based out of their Marrickville office, they offer a welcoming, supportive workplace where your technical background and ideas are truly valued.
Your New Role
This is a great opportunity to take the reins of the technical support and service function. As the Service Manager, you'll be the go-to technical lead, mentoring a junior technician, diagnosing pump and equipment issues over the phone, and getting hands-on in the workshop with testing and repairs. Dealing mainly with Australian farmers and rural dealers, you'll deliver clear, practical solutions that keep operations moving.
Key Responsibilities

Supervise and mentor a junior technician while handling escalations
Troubleshoot and diagnose pump and technical faults via phone, email, and messaging
Manage warranty claims and service jobs from end to end
Advise customers on suitable pump sizing, system upgrades, and installation setups
Head out on occasional regional visits to run training sessions for distributors
Keep job tracking, parts, and CRM records up to date

Why You'll Love It

Attractive salary of $80k - $85k + super
Work in a close, stable and supportive team
Great stability within a long-standing business
Comprehensive product training across the entire range
Convenient Marrickville location with free onsite parking

About You

Experience as a Service Manager, Service Coordinator, Warranty Coordinator, Warranty Manager
Experience supervising, coaching, or mentoring a junior team member Full Australian driver's licence and happy to do occasional regional travel

Sound Like You?
If you're ready to step into a rewarding Service Manager role with a solid industry leader, click APPLY NOW . For a confidential chat, email Naomi Cropper at .

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please  click here  to apply.