Job description

Collections Specialist - Late-Stage Recoveries Salary: $95,000 (OTE) + super
Randstad is proud to partner with a leading Australian online small business lender to find an ambitious and enthusiastic Collections Specialist. This is a key role within a high-performing Operations Team dedicated to changing the way business owners access finance .
The Role
In this position, you will be primarily responsible for providing outstanding customer service while managing a commercial arrears portfolio with a strong customer-centric focus .
Your primary responsibilities will include:

Managing a high volume of inbound and outbound calls to maintain high answer rates .

Taking full accountability for a late-stage recoveries portfolio .

Utilizing skip tracing techniques to obtain new intelligence and drive successful contact .

Building rapport with customers to identify reasons for arrears and negotiating payment arrangements or settlements .

Liaising with third parties, including field agents and solicitors .

Assessing and responding to financial hardship applications .

Ensuring strict adherence to legislative guidelines, including ASIC, ACCC, and the Privacy Act .

Skillset Required
To be successful in this role, you should possess:

Experience:   1+ years of demonstrated high performance in a financial services collections role (secured or unsecured)   .  


Technical Skills:   Previous experience in late-stage collections, skip tracing, and proficiency in the Microsoft Office Suite   .    Experience with   Salesforce   or   litigation   is highly regarded   .  


Communication:   Outstanding communication skills with the ability to handle a fast-paced, dynamic environment and negotiate through objections   .  


Mindset:   A positive, team-oriented attitude with the resilience and persistence required for recovery work   .  


Problem Solving:   Strong analytical skills and the ability to solve practical problems based on varied instructions   .  

What's on Offer
Our client offers a collaborative and inclusive workplace that celebrates your hard work . Benefits include:

Hybrid Work Model:   Option to work from home one day per week   .  


Prime Location:   Great CBD office location   .  


Culture:   Regular team-building events and ongoing health and well-being initiatives   .  


Environment:   A fully stocked kitchen with snacks and drinks   .  

How to Apply
If you are ready to have a meaningful impact and grow your career in a fast-paced environment, apply now through Randstad. You can email your CV to eileen.leo@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please  click here  to apply.