Job description

We are currently seeking an experienced Helpdesk Officer to support a high-profile government environment. This is an excellent contract opportunity for someone with a strong IT or cybersecurity background and an active Baseline clearance.

Your new company You will be joining a well-regarded government organisation focused on critical digital and security operations. The team offers a collaborative, fast-paced environment with exposure to impactful and meaningful work.

Your new role In this role, you will provide frontline IT and technical support, assisting users with a range of system and access-related queries. You will be responsible for troubleshooting issues, managing requests, and maintaining system performance within a secure environment.

What you'll need to succeed To be successful in this role, you will have:

An active Baseline Security Clearance (essential) Prior experience in a Helpdesk, IT Support, or Service Desk role Relevant qualifications or demonstrated experience in IT and/or Cybersecurity Strong problem-solving and troubleshooting skills Excellent communication and stakeholder engagement abilities The ability to work effectively in a fast-paced, secure environment

What you'll get in return In return, you will receive:

A competitive hourly rate The opportunity to work within a high-profile government setting Exposure to large-scale IT and cybersecurity operations A supportive team environment with potential for contract extensions

What you need to do now If you are interested in this role, click 'apply now' or send your CV to Marcus.unger@hays.com.au. If this job isn't quite right for you, but you're exploring new opportunities, feel free to reach out for a confidential discussion. Please click here to apply.