Job description

Your new company

Join a purpose-driven Queensland Government Agency that delivers critical services to improve outcomes for people experiencing complex life circumstances. Operating within a highly regulated environment, this organisation plays an important role in partnering with service providers, driving continuous improvement, and ensuring high-quality services are delivered to those who need them most. With a collaborative culture and a strong focus on innovation, governance, and service excellence, this is an opportunity to make a meaningful impact while working alongside experienced professionals.

Your new role

As the Principal Service Delivery Officer – Projects, you will lead and deliver key business improvement initiatives focused on strengthening provider partnerships, service delivery frameworks, and operational outcomes.
Key responsibilities include:

• Developing, implementing and continuously improving provider partnership frameworks and related resources.

• Leading projects that enhance provider engagement, monitoring, and service delivery effectiveness.

• Creating practical procedures, templates, guidelines, and tools that support consistent business practices.

• Providing expert advice and guidance on service delivery frameworks and operational processes.

• Identifying process improvement opportunities and implementing solutions to enhance efficiency and effectiveness.

• Ensuring all activities align with legislative, policy, governance, and organisational requirements.

• Collaborating with internal and external stakeholders to drive positive service and participant outcomes.

What you'll need to succeed

• Demonstrated experience delivering business improvement projects, frameworks, procedures, or operational initiatives.

• Strong project management and organisational skills, with the ability to manage competing priorities.

• Excellent stakeholder engagement, communication, and relationship-building capabilities.

• Experience developing practical resources, processes, templates, and frameworks that support operational consistency.

• The capability to quickly understand legislative, policy, and governance requirements and apply them in practice.

• Experience within healthcare, disability, insurance, human services, or other regulated environments will be highly regarded.

What you'll get in return

• Initial contract until 30th November

• Hybrid working flexibility

• 36.25 working week

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email .

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.