Job description

Venue / Duty Manager – Inner West Sydney Casual position and up to Full-Time hours | Hospitality Industry (Pub Environment) ⸻ About the Role We are seeking an experienced, hands-on, and highly motivated casual Duty Manager to join our team in a fast-paced, community-focused pub located in Sydney’s Inner West. This is a leadership role suited to someone who thrives in a dynamic environment, is passionate about hospitality, and has a strong operational mindset. You will be responsible for the day-to-day management of the venue, ensuring exceptional customer experiences, compliance with all regulatory requirements, and the effective leadership of staff across all departments including bar, gaming, and food service. ⸻ Key Responsibilities Operational Management
• Oversee daily venue operations, ensuring smooth and efficient service delivery across all areas.
• Act as the senior manager on duty, making real-time decisions to manage service flow, staffing levels, and customer satisfaction.
• Ensure the venue is presented to a high standard at all times, including cleanliness, ambience, and maintenance.
• Manage opening and closing procedures, including cash handling, reconciliation, and security protocols. People Leadership
• Lead, mentor, and develop a team of supervisors and operational staff.
• Conduct pre-shift briefings and provide ongoing coaching and performance feedback.
• Manage staff rosters in line with business needs and labour budgets.
• Handle staff performance issues, grievances, and disciplinary processes in line with company policies. Customer Experience
• Deliver and maintain a high standard of customer service across all areas of the venue.
• Actively engage with patrons, resolving complaints professionally and efficiently.
• Build strong relationships with regular customers and the local community. Compliance & Risk Management
• Ensure full compliance with all relevant legislation, including RSA, ARCG, and liquor licensing requirements.
• Monitor patron behaviour and ensure responsible service of alcohol at all times.
• Maintain compliance with gaming regulations and harm minimisation practices.
• Conduct incident reporting and ensure all risks are appropriately managed. Financial & Administrative Duties
• Monitor and manage daily revenue, including bar, food, and gaming performance.
• Assist in achieving financial targets, controlling costs, and minimising wastage.
• Complete end-of-day reporting and maintain accurate records.
• Support stock control processes including ordering, stocktakes, and supplier liaison. ⸻ About You To be successful in this role, you will demonstrate:
• Proven experience in a similar Venue Manager or Duty Manager role within a pub or hospitality environment.
• Strong leadership skills with the ability to motivate and manage teams effectively.
• Excellent problem-solving abilities and the capacity to remain calm under pressure.
• A strong understanding of NSW liquor and gaming regulations.
• High attention to detail and organisational skills.
• A proactive, hands-on approach to operations.
• Availability to work a rotating roster, including nights, weekends, and public holidays. ⸻ Essential Requirements
• Current RSA (Responsible Service of Alcohol) competency card
• Current ARCG (Advanced Responsible Conduct of Gambling) competency card
• Previous experience managing gaming operations (highly desirable)
• Full working rights in Australia
• AUSTRAC AML/CTF certification or willing to obtain prior to employment ⸻ What We Offer
• Competitive salary package based on experience
• Opportunity to work in a well-established and reputable venue
• Career progression within a growing hospitality group
• Supportive and professional team environment
• Ongoing training and development opportunities ⸻ How to Apply If you are a driven hospitality professional looking to take the next step in your career, we would love to hear from you. Please submit your resume along with a cover letter outlining your experience and suitability for the role to

As seen in https://www.facebook.com/share/p/18pc1PSKGC/ on 28-07-2026