Job description

Location: Kewdale
Pay Rate: $40 per hour + super
Contract: Temporary - Perm (transition after 3 - 6 months)

About the Role
This is a fast-paced and varied administration position supporting technical and service teams to ensure the efficient delivery of customer service outcomes. You will play a key role in coordinating service agreements, processing customer orders, managing documentation, and maintaining accurate records across multiple systems.
This position would suit an experienced administrator who enjoys working in a structured environment, has strong attention to detail, and is confident working with CRM and ERP systems.

Key Responsibilities

• Manage service agreement renewals and contract administration
• Prepare and process customer invoicing accurately and within required timeframes
• Generate, issue, and track customer quotations
• Process sales orders through Salesforce and SAP systems
• Manage customer purchase orders and ensure correct allocation
• Maintain accurate records and data integrity across multiple platforms
• Support the Service Management team with administrative and operational tasks
• Liaise with customers and internal stakeholders regarding orders, agreements, and service requirements
• Monitor and follow up on outstanding documentation and approvals
• Assist with reporting and general office administration duties

• Previous administration experience within a service, manufacturing, engineering, or technical environment
• Strong attention to detail and excellent organisational skills
• Experience using CRM and ERP systems (Salesforce, SAP, or similar)
• Strong data entry and record management capabilities
• Professional communication skills and a customer-focused approach
• The ability to manage competing priorities and meet deadlines in a busy environment
• Intermediate Microsoft Office skills, particularly within Excel, Outlook, and Word