Job description

Your new company

Your new role

• Leading, coaching, and developing a team of 10 Market Operations Specialists
• Managing team performance, capability development, and employee engagement
• Handling complex client escalations and service-related issues
• Building strong relationships with high-profile customers, stakeholders, and Account Managers
• Conducting stakeholder and client meetings both face-to-face and via video conferencing
• Supporting the ongoing engagement and retention of key banking clients
• Working closely with senior leadership on operational improvements and project initiatives
• Acting as a key liaison between customers and internal business units
• Ensuring service standards, risk controls, and compliance requirements are met
• Driving a positive team culture while maintaining exceptional client outcomes

What you'll need to succeed

• Previous banking or financial services experience
• A minimum of 12 months' experience in a Team Leader position
• Proven experience managing team performance, coaching, and development
• Strong stakeholder management and relationship-building skills
• Experience managing escalated customer issues and complex enquiries
• Excellent communication and presentation skills
• Strong organisational and project management capabilities
• Ability to work effectively in a fast-paced environment
• A proactive, solutions-focused leadership style

What you'll get in return

• $59 per hour + super
• 12-month contract
• Eveleigh location
• Hybrid working arrangements following training
• Opportunity to work closely with senior leaders within Business Banking
• Exposure to strategic projects and key client relationships
• Supportive and collaborative team environment
• Potential for longer-term opportunities within a leading banking organisation

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.