Level 2/3 IT Support Engineer

VIC - Geelong

Full Time

Job description

Your new company

A growing Managed Service Provider requires a Level 2/3 Support Engineer for a permanent opportunity commencing ASAP, to be based at their Geelong office. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies.


Your new role

In this exciting new role, you will be:
  • Providing 2nd & 3rd level support for a broad range of clients.
  • Handling escalations for the level 1 Helpdesk team.
  • Maintaining relationships with clients.
  • Performing technical support of servers, network and hardware.
  • Delivering a high level of customer service.
  • Installing, maintaining and expanding the IT Infrastructure for clients.

What you'll need to succeed

To be successful in your application, you will need:
  • Demonstrated experience of providing level 2 IT support.
  • Sound knowledge of Azure, Windows Server, Exchange, Office 365, VMware / Hyper-V, Hardware and LAN / WAN Networks.
  • A tertiary education in Information Technology as well as Azure, Microsoft, VMware, Palo Alto, Check Point and Cisco certifications are beneficial.
  • Proven experience working for a Managed Service Provider or Consultancy.
  • Current driver’s license and access to a car.

What you'll get in return

Working in an organisation where they develop and grow careers, you will be offered a great salary package, working across a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out!

What you need to do now

If you're interested in this role or know of someone that may be, please click ‘Apply Now’ or forward an updated CV to .


LHS 297508 #3005625 - Daniel Bertino

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Job Summary

  • Published on: 01 Jul, 2026
  • Category: Infrastructure
  • Vacancy: 1
  • Job type: Full Time
  • Salary:
  • Location: VIC - Geelong
  • Job Nature: Full Time

Company Details

  • Name: Hays
  • Location: VIC - Geelong