Job description

Local Government | 4-Month Contract until March 19th 2027 | South Brisbane Your new company
Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Brisbane. We are partnered with a Local Government organisation in Logan to recruit an Insurance And Claims Administration Officer for a temporary contract until the end of June 2027. Your new role
As an Insurance and Claims Administration Officer, you will provide efficient, effective and confidential administrative support services to the insurance function, assisting the Principal Insurance Advisor and insurance team in the delivery of insurance policy and claims management activities. This includes claims intake, correspondence, document and records management, workflow monitoring, process improvement, and financial administration support.

Key responsibilities include:

Provide administrative support for insurance claims management, ensuring claims and enquiries are processed in accordance with organisational policies, procedures and statutory requirements.

Act as the first point of contact for insurance claims and enquiries, registering matters accurately and maintaining complete electronic claim records.

Conduct preliminary reviews of claims and enquiries, gathering information and making recommendations to support timely claim progression.

Monitor shared inboxes, workflows, due dates and outstanding actions, escalating higher-risk or overdue matters as required.

Coordinate claims administration activities, including correspondence, document collection, stakeholder liaison, reporting and claims-related financial processing.

Maintain and improve insurance systems, records, procedures, templates and training resources while supporting continuous improvement and data quality initiatives.

What you'll need to succeed
To be successful in this role, you will demonstrate:

Demonstrated experience in a busy administration, executive support, legal, governance, finance or claims environment.

Strong record-keeping skills to maintain accurate and up-to-date documentation, records and files in accordance with processes and procedures.

A proactive approach, with the ability to prioritise and manage work time and competing deadlines to provide an efficient and quality support service.

The ability to build and maintain internal and external stakeholder relationships with tact, diplomacy and sensitivity and to the highest ethical standard.

Good judgement, discretion and a strong commitment to confidentiality when handling personal, legal and commercially sensitive information.

Sound skills in the use of a range of computer applications including Microsoft Outlook, Word, Excel, PowerPoint and Teams with a high level of accuracy. Experience with TechnologyOne, document management or claims systems will be highly regarded.

High level of attention to detail, accurate data entry and a willingness to follow established procedures and processes.

What you'll get in return
This role offers you an hourly rate of $40.87 + super, an opportunity to progress your career with a Local Government organisation. What you need to do now
If you're interested in this role, click "apply now" to forward an up-to-date copy of your CV to

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply. Please click here to apply.