Job description

Finance Operations Coordinator Full Time Permanent Employment, Cleveland QLD $46.70 per hour + Super + Salary Packaging Lead payroll, accounts and financial operations while making a real difference in your community.

*Make an impact beyond numbers STAR Community Services is seeking an experienced and proactive Finance Operations Coordinator to lead the day-to-day coordination of our payroll, accounts, debtor management and financial administration functions.

This is an exciting opportunity for a finance professional who is passionate about accuracy, customer service and continuous improvement. As STAR continues to grow and evolve, you will play a pivotal role in supporting the organisation's financial operations, ensuring efficient processes, strong financial controls, and exceptional support for both internal and external stakeholders.

Reporting to the CFO, you will coordinate payroll, accounts payable, accounts receivable, invoicing, banking and debtor management activities while supporting finance team workflows and organisational compliance requirements. Working closely with staff, clients, suppliers and external stakeholders, you will help ensure the financial operations of the organisation run smoothly, enabling STAR to continue delivering high-quality aged care, disability and community services across Queensland. This is a hands-on role suited to someone who enjoys variety, takes ownership of their work, and is looking to make a meaningful contribution within a purpose-driven organisation that genuinely makes a difference in the community.

*Why Join STAR? Play a key role in the financial operations of an award-winning community services organisation. Make a real difference by supporting services for older Australians and people living with disability. Enjoy a varied role across payroll, accounts, invoicing and financial administration. Work with a supportive and collaborative team that values your contribution. Access generous not-for-profit salary packaging benefits to increase your take-home pay. Enjoy ongoing learning and professional development opportunities. Free onsite parking and flexible start and finish times. Join a values-driven organisation committed to Respect, Dignity and Empowerment.

*Key Responsibilities +Payroll & Financial Administration Coordinate high-volume payroll processing and respond to payroll enquiries. Maintain payroll records, documentation and reporting requirements. Process monthly superannuation payments. Ensure payroll accuracy, compliance and confidentiality.

+Accounts & Financial Operations Manage all aspects of Accounts Payable and Accounts Receivable. Prepare, process and reconcile invoices across multiple service streams. Process supplier payments via EFT and BPAY. Monitor organisational bank accounts and financial transactions. Manage debtor accounts, payment plans and financial hardship arrangements. Oversee direct debit administration and follow up rejected payments. Support debt recovery activities and monthly debtor reporting. Maintain accurate financial records and reconciliations.

+Client & Stakeholder Support Support NDIS and Support at Home claiming processes. Respond to client, supplier and stakeholder enquiries professionally and efficiently. Manage sensitive financial matters with discretion and empathy. Work collaboratively across service delivery and corporate teams to support positive client outcomes.

+Systems, Reporting & Data Management Maintain accurate client and financial records across multiple systems. Ensure data integrity, reporting accuracy and compliance requirements are met. Assist with financial reporting and information management activities.

+Team Coordination & Continuous Improvement Coordinate finance administration workflows and monthly finance deadlines. Support task allocation and workflow planning within the finance team. Assist with staff training and onboarding of new finance processes. Identify opportunities to improve efficiency and service delivery. Participate in professional development and continuous improvement initiatives.

*What You'll Bring Experience in payroll, accounts payable, accounts receivable and debtor management. Strong knowledge of financial processes, accounting systems and financial administration. Experience using accounting and payroll software, with Xero and Xero Payroll highly regarded. Excellent organisational skills and the ability to manage competing priorities. Strong attention to detail and commitment to accuracy. Exceptional customer service and stakeholder engagement skills. High levels of integrity, confidentiality and professionalism. A proactive, solutions-focused and collaborative approach. Experience in aged care, disability, NDIS, Support at Home, community services or not-for-profit sectors will be highly regarded. Qualifications relevant to the role (desirable).

*Mandatory requirements for the role -To be eligible to work legally in Australia. -Current NDIS Worker Screening Clearance (P - for Paid Worker), with a validity of minimum of 1 year from date of commencement at STAR. -Relevant work experience within a finance team leader role.

*How to Apply: If you’re passionate about making a difference in the community and have the skills and heart for this role, we’d love to hear from you! To apply, please submit your resume and cover letter, detailing your qualifications and experience to . Or via the Workforce Australia Portal.

STAR Community Services is an equal-opportunity employer, celebrating diversity and fostering an inclusive work environment. We are committed to building an inclusive and diverse workforce that continues to reflect the community we support. We strongly encourage people from all cultural and linguistically diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people.