Job description

Your new company

Our client is an organisation based on the West coast of Tasmania.

Your new role

• Deliver timely and effective resolution of ICT service requests and incidents, providing a positive customer experience through a responsive and user-focused approach.
• Triage, assess, and coordinate the escalation of ICT incidents and service requests to the appropriate support teams, ensuring adherence to service level commitments.
• Adhere to organisational policies, procedures, and best practices while carrying out all support and service delivery activities.
• Act as the first point of contact for technical support enquiries, diagnosing issues, recording relevant information, and facilitating timely resolution in accordance with established support processes.
• Monitor and follow up on outstanding requests and incidents to ensure effective resolution and ongoing customer satisfaction.
• Manage workloads proactively to ensure support activities are completed within agreed timeframes and aligned with operational and business priorities.
• Maintain accurate and detailed records of incidents, service requests, and issues within the IT Service Management (ITSM) platform, ensuring data integrity and quality documentation standards.

Travel between different offices based on the West coast.

What you'll need to succeed

Experience in a similar Level 2 role.

What you'll get in return

4 week contract

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.