Job description

Coordinate maintenance, manage work orders and support the property and facilities teams Are you an organised facilities helpdesk or maintenance coordinator with experience coordinating maintenance, managing work orders and supporting property or facilities teams? This is an excellent opportunity to join a purpose-driven organisation making a genuine impact across Victoria's housing sector. We are seeking a Facilities Helpdesk/Maintenance Coordinator to join a well-established property team on a 2-3 month contract covering long service leave, with a proposed start date of 31 July. About the Organisation This community-focused housing provider manages more than 300 properties across Victoria and delivers tenancy services for a diverse residential portfolio, including:

Transitional housing
Long-term social housing
Independent living accommodation for residents aged 55+
Major housing development projects that will deliver additional social housing homes As part of a broader property team, you'll play a vital role in ensuring maintenance requests, contractor works processes are managed efficiently to support residents and stakeholders.

  Your new role     

Reporting to the Asset Manager, this position sits within the Property Team and provides essential support across maintenance coordination, contractor engagement and facilities helpdesk. You will be the first point of contact for maintenance requests, helping to ensure works are raised, tracked and completed in a timely manner.

Manage incoming maintenance requests and enquiries

Act as the first point of contact within the facilities helpdesk function

Raise and coordinate urgent and reactive maintenance work orders

Assist with planned maintenance programs

Liaise with contractors and service providers

Process invoices and maintain accurate records

Follow up outstanding works and contractor attendance

Communicate regularly with stakeholders across metro and regional locations

Provide general administrative support to the property team

What you'll need to succeed To be successful, you will ideally have:

Previous experience in property, facilities helpdesk, maintenance coordination or service administration
Strong customer service and stakeholder management skills
Confidence coordinating contractors and managing work orders
Excellent organisational and time management abilities
High attention to detail when processing invoices and maintaining records
Strong communication skills, both written and verbal
Experience using property, maintenance or facilities management systems will be highly regarded

  What you'll get in return     

Immediate start opportunity Eastern suburbs location close to public transport Modern office environment Exposure to a significant systems implementation project Potential flexibility to work from home 1-2 days per week once established in the role Supportive and collaborative property team Convenient access to Box Hill Central and Box Hill Train Station Nearby affordable all-day parking options

Working Hours
This is a full-time position working a 38-hour week, Monday to Friday, with flexibility to work either:

8:00am - 4:00pm, or 9:00am - 5:00pm and the possibility of 1-2 days from home once fully trained up

  What you need to do now     

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Jessica Thatcher 0386168450 Please click here to apply.