Job description

EL1 Assistant Director, Service Delivery
EL1 Assistant Director, Service Delivery

Reasons to Apply - At a Glance

Australian Citizenship is required. · An opportunity to lead a specialist team supporting participant safeguarding and risk response. · Contribute to meaningful service delivery outcomes within a major Federal Government agency. · Join a growing Federal Government agency with a strong focus on operational excellence and career development. · Enjoy flexibility and stability with a hybrid working model, competitive daily rate, and potential for extension or permanency.

Your New Company
This Federal Government agency delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and supporting participants to achieve their goals. This opportunity sits within a specialist safeguarding function focused on strengthening the agency's response to participant risk and delivering consistent, participant-centred outcomes.

Your New Role
You will be responsible for: · Lead a high-performing safeguarding team, overseeing workflow, capacity, performance and the prioritisation of advice and risk assessment requests. · Provide strategic advice and guidance on complex safeguarding matters, emerging participant risks and sensitive or high-risk cases. · Build strong relationships across operational teams, senior executives and key stakeholders, escalating critical issues and providing clear, considered advice where required. · Use data, reporting and management insights to monitor performance, identify emerging risks and support informed decision-making. · Lead continuous improvement across safeguarding operations, including strengthening guidance, procedures, governance frameworks and overall organisational capability.

What You Will Need to Succeed
The successful applicant will demonstrate: · Strong leadership experience delivering complex operational or service delivery outcomes, including workforce planning, workflow allocation, performance management and prioritisation. · Proven ability to provide direction and exercise sound judgement across complex, sensitive or high-risk matters, working independently to drive outcomes. · Strong stakeholder engagement, influencing and negotiation skills, with experience working effectively across operational, senior management and executive levels. · Demonstrated experience leading continuous improvement, business improvement or organisational change within complex environments. · Excellent written and analytical capability, with experience using data and reporting to monitor performance, identify improvement opportunities and prepare strategic advice, guidance and executive-level materials.

The Logistics
· Contract initially through until December 31st, 2027 · Hybrid working arrangement. · Daily rate of $602.55 per day + super. · Opportunities in Robina, QLD. · Australian Citizenship is required.

What You'll Get in Return
· An opportunity to progress your career with a large Federal Government agency. · Work-from-home flexibility. · A positive and open working culture. · Weekly pay cycle. · Online timesheet submission and approval. · Nominated superannuation fund.

What You Need to Do Now
If this role sounds like something you'd be interested in pursuing, click 'Apply Now' or forward your current CV to . Please include a short summary outlining your suitability for the role. Please click here to apply.