Job description

Job Title: APS5 Program Support Officer

Location: Geelong, VIC (Hybrid Working)
Pay Rate: $55.24 p/h + super
Contract Type: Full-time hours until 31st December 2026 (Strong potential for extension)
Eligibility: Must be an Australian Citizen

About the Group and Team Operating within the Participant Experience and Service Design group , the Office of the Participant Advocate (OPA) plays a critical role in ensuring participants are at the core of everything the Agency does. The OPA works collaboratively across the organisation to amplify the participant voice, connect business areas directly with participants, and help shape a truly participant-centric Scheme.
About the Role Reporting directly to the EL2 Director Participant Engagement and Insights , the APS5 Program Support Officer undertakes procedural, clerical, administrative, and operational tasks to support the branch's strategic goals. This role involves a considerable level of contact with both internal and external stakeholders to resolve moderately complex to complex enquiries.
Key Responsibilities: Managing qualitative and quantitative data to support branch reporting and team insights.

Working with branches across the Agency to streamline reporting and participant feedback channels.
Supporting the OPA with participant engagement activities and developing communication materials.
Ensuring absolute accessibility in all written materials, including plain English and digital accessibility standards.
Coordinating administrative tasks, setting priorities, and managing workflows for the immediate work area.

Key Skills Required: * Reporting and Data Analysis: Proven capability to manage and interpret qualitative/quantitative data to drive branch insights.

Stakeholder Engagement: Strong communication skills to liaise and negotiate effectively on moderately complex project or operational issues.
Accessibility in Documents: A firm commitment to embedding digital accessibility and inclusive design into workplace outputs.

Desirable Skills (Highly Regarded): * Previous experience within the NDIA or broader NDIS ecosystem.

Formal training or experience in Plain English and Easy Read formats.
Formal training in Creating Accessible Documents .
Demonstrated experience delivering training sessions .

Workplace Adjustments: Our Client & Randstad values a positive contemporary attitude to disability. If you require any reasonable workplace adjustments to remove barriers and perform at your best during the recruitment process or on the job, our client is fully committed to providing the necessary support.
To Apply: This role closes on 3rd July . Please apply ASAP or reach out directly to Rashi Joshi at for a confidential discussion. Please click here to apply.