Job description

Your new company

Join a global technology services organisation that partners with some of the world's leading businesses to deliver critical IT services and customer-focused solutions. With a strong reputation for service excellence, innovation and operational delivery, this organisation offers the opportunity to work in a complex, fast-paced environment while making a genuine impact on customer outcomes.

Your new role

• Leading the delivery of IT services and projects for a key customer environment
• Managing governance activities, stakeholder engagement and service reviews
• Monitoring and reporting on SLA and KPI performance
• Managing project budgets, forecasting and financial performance
• Coordinating internal and external resources to ensure successful delivery outcomes
• Overseeing third-party vendors and subcontractors
• Identifying risks and implementing mitigation strategies
• Driving service improvement initiatives and operational efficiencies
• Resolving service delivery challenges while maintaining high levels of customer satisfaction
• Ensuring services are delivered in line with customer expectations and business requirements

What you'll need to succeed

• Previous experience as a Service Delivery Manager within a large-scale IT environment
• Strong service delivery, governance and stakeholder management experience
• Proven experience managing and reporting against SLAs and KPIs
• Strong financial management experience, including budgeting, forecasting and commercial accountability
• Experience leading service reviews and driving continuous improvement initiatives
• Ability to coordinate cross-functional teams and manage competing priorities
• Experience managing third-party vendors and subcontractors
• Excellent communication and customer relationship management skills
• Previous airport industry experience will be highly regarded and is strongly preferred
• Ability to thrive in a fast-paced environment while balancing operational, commercial and customer objectives

What you'll get in return

• Opportunity to join a globally recognised technology organisation
• High-profile customer environment with genuine responsibility and ownership
• Exposure to large-scale enterprise service delivery operations
• Supportive and collaborative team culture
• Ongoing professional development and career growth opportunities
• Long-term career stability within a growing organisation

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.