Job description

Target Business Services Location: 5 Marino Cl, Redlynch QLD 4870 Salary: $80,000 plus 12 % superannuation Position: Full time, Permanent

Our client, Primewave Solutions Pty Ltd is seeking a skilled and customer-focused ICT Customer Support Officer to provide technical assistance, troubleshoot hardware and software issues, and support the effective operation of computer systems, applications and related IT equipment. The successful candidate will assist users in resolving technical problems, identifying appropriate technology solutions and ensuring that computer systems and peripheral devices operate efficiently.

The position requires a practical understanding of information and communication technology, strong analytical and problem-solving abilities, and the capacity to communicate technical information clearly to users with varying levels of IT knowledge. The successful applicant will contribute to the resolution of technical support requests, software installation and configuration, network implementation and maintenance, and the reliable operation of IT systems.

Minimum Requirements:

• AQF Associate Degree, Advanced Diploma or Diploma, or a higher qualification in Information Technology, Computer Science, Information Systems or a related field.
• Alternatively, at least three years of relevant work experience may substitute for the formal qualifications listed above.
• Minimum one year experience in ICT technical support, helpdesk services, computer systems administration or a similar technical role.

Key Responsibilities include:

• Assessing users’ software and hardware requirements, diagnosing technical problems and recommending appropriate solutions to resolve ICT issues.
• Responding to user enquiries regarding computer systems, operating systems, software applications, connectivity and hardware-related problems.
• Troubleshooting software errors, system configuration issues and application performance problems to restore normal functionality.
• Installing, downloading, configuring and updating appropriate software applications and ensuring compatibility with existing computer systems.
• Assisting users with the effective use of software applications, computer equipment and related ICT resources.
• Configuring, implementing and maintaining computer networks, including network connectivity, routers, switches and associated equipment, as required.
• Supporting website maintenance and updates, including troubleshooting website-related technical issues and assisting with functionality and performance improvements.
• Repairing, testing and replacing computer peripherals and related equipment, including terminals, printers, modems and other connected devices.
• Monitoring the performance and functionality of computer systems and applications, identifying recurring technical issues and implementing appropriate corrective measures.
• Maintaining records of technical support requests, troubleshooting procedures, software installations, equipment repairs and resolutions in accordance with business procedures.
• Providing technical guidance and instructions to users to improve their understanding of ICT systems, software applications and equipment.
• Coordinating with relevant technical personnel, vendors and service providers to resolve complex technical problems and support the reliable operation of ICT infrastructure.

To be considered for this role you must have:

• Strong technical troubleshooting and analytical skills, with the ability to identify and resolve hardware and software issues.
• Knowledge of computer hardware, operating systems, software installation and configuration, and peripheral devices.
• Understanding of computer networking principles, connectivity troubleshooting and network equipment.
• Strong organisational skills, attention to detail and the ability to prioritise multiple technical support requests.
• A customer-focused approach, sound judgement and the ability to work independently as well as collaboratively.

Applications for this opportunity should be forwarded by email to

Please note only short-listed candidates will be contacted and your application will be treated as strictly confidential.