Job description

Customer Relations Officer | Immediate Start Your new company Join a well-established local government organisation located in Perth's western suburbs. This team-focused organisation is committed to delivering exceptional customer service to its community and offers a supportive and collaborative working environment. Your new role An opportunity has become available for an experienced Customer Relations Officer to join a busy customer-facing team on an immediate start basis. You will be responsible for providing high-quality service across front counter, phone and administrative functions while ensuring all customer enquiries are managed efficiently and professionally. Key responsibilities include:

Managing customer enquiries via phone, email and face-to-face interactions Operating a busy switchboard and maintaining high service standards Processing customer service requests and monitoring outcomes Registering and managing incoming correspondence Processing payments and reconciling daily transactions Performing end-of-day cash handling procedures Preparing routine correspondence and documentation Data entry and record management across various systems Assisting with customer service process improvements and reporting Supporting customer service training and team initiatives

What you'll need to succeed

Previous experience in a customer service, administration or customer relations role Experience working within a CRM or customer request management system Strong communication and interpersonal skills Excellent organisational skills and ability to manage competing priorities Experience handling payments and reconciliations Strong attention to detail and data entry accuracy Ability to quickly learn new software systems Current National Police Clearance (or ability to obtain)

Experience using TechnologyOne will be highly regarded but is not essential. Previous local government experience will also be viewed favourably. What you'll get in return

Immediate start opportunity Competitive hourly rate Convenient western suburbs location Supportive and collaborative team environment Opportunity to gain experience within local government Full-time working hours

What you need to do now If you're interested in this role, click 'apply now' or contact Katie Croft at or on +61 8 9265 9173. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Please click here to apply.