CRM & Automation Manager

Job description

Your Organisation

This organisation is a national, industry-led body focused on workforce planning, insights, and advocacy across multiple service-based sectors. Working closely with government, industry, and stakeholders, it plays a key role in shaping skills development and driving strategic outcomes across Australia’s education and training landscape.

Your New Role

As a CRM & Automation Manager, you will take ownership of the organisation’s CRM platform, ensuring its effective use to support stakeholder engagement, reporting, and operational efficiency. You will design and implement end-to-end automated workflows, manage data integrity, and develop dashboards and insights to inform decision-making.
Working cross-functionally, you will collaborate with marketing, operations, and insights teams to optimise processes, streamline systems, and enhance user adoption. You will also lead training initiatives, support campaign activity, and continuously identify opportunities to improve automation, reporting, and platform performance.

What You Will Need to Succeed

  • Proven experience managing CRM platforms (ideally HubSpot) within a mid-sized or complex organisation
  • Strong experience in automation, workflow design, and system integrations
  • Demonstrated ability to analyse data, build reports, and deliver actionable insights
  • Excellent stakeholder engagement skills, with the ability to influence and train users
  • Strong project management capability and experience working across multiple teams
  • Relevant qualifications in marketing, business, IT, or a related discipline (preferred)

    What You’ll Get in Return

  • Opportunity to own and optimise a critical CRM and automation platform within a purpose-driven organisation
  • Exposure to cross-functional teams and strategic initiatives that directly impact stakeholder engagement and business performance
  • Collaborative and supportive team culture with strong leadership and autonomy in your role
  • Ongoing learning and development, including exposure to new tools, technologies, and best practices
  • The chance to drive meaningful change through data, automation, and process improvement


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.



LHS 297508 #3005782 - Shannon Hackney

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Job Summary

  • Published on: 01 Jul, 2026
  • Category: ERP & CRM
  • Vacancy: 1
  • Job type: Full Time
  • Salary:
  • Location: NSW - Sydney CBD
  • Job Nature: Full Time

Company Details

  • Name: Hays
  • Location: NSW - Sydney CBD