Job description

Your New Role
An exciting opportunity for an experienced Client Support Officer to join an established software business in a 100% remote, work from home role.
You'll provide day-to-day customer support, user assistance, online training and administration, helping clients get the most out of the company's software platform. This is a great opportunity for someone from customer service, client support, help desk or administration who enjoys problem solving, building relationships and working independently.
Benefits To You

100% remote / work from home anywhere in Australia
$80,000 - $95,000 + super
Flexible start and finish times
Monday to Friday role
No commute or office attendance required
Join an established software business supporting clients across ANZ
Opportunity to build your experience within the software and technology sector
Varied role across client support, online training and administration

Your Responsibilities

Providing timely and effective client and customer support
Responding to user queries and providing clear solutions
Delivering and assisting with online client training
Supporting clients with the use of the software platform
Maintaining and improving customer support resources
Building strong relationships with clients and internal teams

About You

Experience in customer service, client support, technical support, administration or help desk support
Self-motivated and comfortable working independently in a fully remote environment
Experience working with accountants or accounting professionals, or a qualification in accounting, will be highly regarded but is not essential

Your New Company
Join an established software and technology business supporting clients across Australia and New Zealand. You'll become part of a collaborative team and have the flexibility to work completely remotely while building your experience across client support and software.
Next Steps
If you're looking for a Client Support Officer, Customer Support Officer or Customer Service role offering genuine flexibility and the opportunity to work 100% remotely, click Apply Now or contact Nia Williams at for a confidential conversation.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please  click here  to apply.