Job description

Claims Coordinator | Permanent, Full-time | Brisbane CBD Your new company Your new company is a well-established organisation operating within the insurance repairs and property restoration sector. With a strong presence across the market, they are known for delivering high-quality outcomes, exceptional customer experiences and tailored solutions for residential property claims. Due to continued growth, they are seeking a motivated and customer-focused Claims Administrator to join their collaborative Brisbane team. Your new role As a Customer Claims Administrator, you will act as a key point of contact for customers, insurers and internal stakeholders throughout the claims and restoration process. Working within a fast-paced environment, you will coordinate multiple tasks, maintain accurate records and provide timely updates to ensure a seamless customer experience. Key responsibilities:

Coordinating and monitoring residential claims from lodgement through to completion Providing customers with updates and responding to enquiries via phone and email Maintaining accurate records across internal systems and client platforms Liaising with contractors, insurers and internal teams to facilitate outcomes Managing a high volume of inbound and outbound communications Assisting with issue resolution and escalating matters where appropriate Supporting team performance goals and contributing to a positive workplace culture

What you'll need to succeed    To be successful in this role, you'll be a confident communicator with a genuine passion for customer service and administration.       You will also bring:   

Previous experience within administration, coordination or customer service Strong organisational skills with the ability to manage competing priorities Excellent verbal and written communication skills The ability to build rapport with a broad range of stakeholders A proactive and solution-oriented mindset Strong attention to detail and ability to follow established processes Comfortable working independently whilst contributing to a team environment Experience within insurance, construction, property or trades-based industries will be highly regarded

What you'll get in return    In return, you'll join a supportive and growing business that genuinely values its people and invests in their development.       Benefits include:   

Comprehensive training and onboarding Clear pathways for career growth and progression Modern office environment located in Brisbane's inner-city fringe Supportive leadership and collaborative team culture Ongoing professional development opportunities Employee wellbeing initiatives and recognition programs Social events and team-building activities throughout the year

What you need to do now    If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Phoebe now on 0732433012.       If this job isn't quite right for you, but you are looking for a new position, please contact Phoebe for a confidential discussion on your career.    Please  click here  to apply.