Job description

Your new company

Join a large, highly regarded federal organization delivering critical services at scale across Australia. You’ll contribute to a major, high-profile reform program focused on modernizing payment services and improving accessibility for all Australians.
Operating within a complex, fast-paced digital environment, this organization is committed to innovation, service continuity, and delivering better outcomes for customers—including vulnerable cohorts—through large-scale transformation initiatives.

Your new role

As an EL1 Business Analyst, you will play a key role in a significant whole-of-government transformation program focused on transitioning away from legacy cheque payments in line with mandated deadlines. This is a critical initiative with broad impact, requiring careful planning to ensure seamless service continuity.
Working within a high-performing, multidisciplinary delivery team, you will:

• Lead and facilitate workshops to elicit and define business requirements supporting the removal of cheque payment functionality

• Analyze current-state payment processes, systems, and use cases, and define future-state business needs

• Develop high-quality artefacts including detailed business requirement specifications, process maps, and user stories

• Work closely with business, policy, and technical stakeholders to ensure alignment on requirements and solution outcomes

• Support delivery across system changes impacting payment platforms and associated ICT systems

• Contribute to testing activities, including UAT, and support implementation planning

• Identify opportunities for process improvement and contribute to continuous transformation initiatives
  
  

What you'll need to succeed

You are an experienced Business Analyst who thrives in complex, enterprise environments and can confidently navigate large-scale transformation programs.
You will bring:

• Proven experience (5+ years) as a Business Analyst within large organizations or government environments

• Strong experience eliciting and documenting detailed business and system requirements

• Demonstrated capability facilitating stakeholder workshops and driving consensus across diverse groups

• Experience analyzing and mapping complex business processes, particularly within payments, finance, or service delivery domains

• Ability to translate business problems into clear, actionable insights and solutions

• Strong stakeholder engagement and communication skills, including working with senior stakeholders

• Exposure to payment systems, financial processes, or large-scale service delivery environments (highly regarded)
  
  

What you'll get in return

• Opportunity to work on a high-impact, whole-of-government reform program
• Long-term contract through to December 2026 with competitive daily rates
• Flexible working arrangements (location-agnostic)
• Collaborative, multidisciplinary team environment
• Exposure to complex transformation programs and modern delivery practices

What you need to do now

If you’re ready to contribute to a critical national program and bring your Business Analysis expertise to a high-profile initiative, apply now.
For more information or a confidential discussion, reach out directly to Michael.Minns@hays.com.au