Job description

APS6 Service Design Opportunity with a Federal Government Agency
Reasons to Apply - At a Glance

An opportunity to design and improve participant-focused services, using research, co-design and innovation to deliver better outcomes for Australians living with disability. Join a growing Federal Government agency with a strong focus on operational excellence and career development. Enjoy stability with a hybrid work model, competitive hourly rate, and potential for extension or permanency.

Your New Company

Your organisation delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and helping people achieve their goals. As a growing Federal Government agency focused on operational excellence, this role offers a chance to contribute to meaningful initiatives and take your career to the next level.

Your New Role

You will be responsible for:

Conducting research and gathering user insights to understand participant, staff and stakeholder needs, translating findings into practical service improvements. Facilitating workshops, co-design activities and service design sessions to develop, test and refine future service experiences and processes. Mapping current and future state service journeys, analysing business processes and identifying opportunities to improve end-to-end participant experiences. Engaging with a broad range of internal and external stakeholders to build strong relationships, gain insights and support delivery outcomes. Contributing to service design strategies and solutions that improve participant outcomes, support Agency priorities and align with Digital Service Standards.

What You Will Need to Succeed

The successful applicant will demonstrate:

Experience in human-centred design, user research and gathering insights to inform service improvements and participant outcomes. Strong facilitation and co-design skills, with the ability to lead workshops and collaborate with diverse stakeholder groups. Proven capability in service design, journey mapping and process improvement across complex service environments. Excellent stakeholder engagement, communication and relationship-building skills, with the ability to work across multidisciplinary teams. Strong analytical and problem-solving abilities, with sound judgement and a focus on delivering practical, participant-centred solutions.

The Logistics

12-month contract with possibility of extension or permanency. Hybrid working arrangement. Hourly rate of $60.26 + super. Opportunity available in Richmond, VIC Australian Citizenship is required.

What You'll Get in Return

An opportunity to progress your career with a large Federal Government agency. Work-from-home flexibility and a hot desk office environment. A positive and open working culture. Weekly pay cycle. Online timesheet submission and approval. Nominated superannuation fund.

What You Need to Do Now

If this role sounds like something you'd be interested in pursuing, click 'Apply Now' or forward your current CV to . Please include a short summary outlining your suitability for the role, along with the location to which you are applying.

Due to the high volume of applications we are currently receiving, we may not be able to respond to every phone call or email. We appreciate your patience and understanding during this busy period Please click here to apply.