Job description

Your new company

Our client is a well-established leader within the general insurance market, delivering innovative, customer-focused products across Australia. With a strong emphasis on operational excellence and ongoing digital transformation, they partner with a number of recognised brands and continue to expand their footprint both locally and internationally.

The organisation promotes a collaborative, forward-thinking culture, with a genuine commitment to career development and continuous improvement. This role is primarily office-based, with occasional travel to assessment sites as required.

Your new role

As a Motor Assessor, you will play a key role in accurately assessing vehicle damage and determining safe, cost-effective repair methods. You’ll balance delivering the best possible outcome for customers with maintaining commercial integrity for the business.

Key responsibilities include:

• Carrying out accurate vehicle damage assessments to establish appropriate repair methods

• Providing a high standard of customer service, both over the phone and face-to-face

• Ensuring all assessments align with underwriting guidelines, policy conditions and claims procedures

• Preparing detailed reports and negotiating repair scopes and costs with repairers

• Managing rectifications in line with the Industry Code of Conduct and supporting cost recovery processes

• Working closely with a state-based team to resolve complex repair scenarios

• Supporting efficient repair turnaround times to enhance customer satisfaction

• Conducting assessments across multiple channels, including digital and in-person formats

What you'll need to succeed

To be considered for this role, you will demonstrate:

• Experience within the motor body repair industry, and a certificate in panel beating or spray-painting.

• Strong customer service skills and the ability to build rapport with a wide range of stakeholders

• An understanding of insurance policies and claims processes (either through direct claims experience or broader insurance exposure)

• A valid Victorian driving licence.

• The ability to work both independently and collaboratively within a larger team environment

What you'll get in return

In return, you’ll join a reputable organisation offering a supportive environment and strong long-term career prospects. Benefits include:

• Salary up to $115,000 including super, with flexibility depending on experience

• Company vehicle for personal use included and fully maintained

• Full technology package, including phone and iPad

• Generous insurance discounts for home and motor products

• Competitive leave offering, including the option to purchase additional days

• Clear career progression and development opportunities
  
  

What you need to do now