Job description
Your new company
This organisation delivers specialised technology support services across a range of professional environments, working closely with clients to maintain reliable, high-performing IT systems. They operate in fast-paced, user-facing settings where responsive support and practical problem-solving are critical. Candidates with experience supporting businesses within the AEC (Architecture, Engineering, Construction) sector will be highly regarded.
Your new role
As an IT Support Engineer, you will act as the first point of contact for technical issues across a broad user base, delivering hands-on support across hardware, software, and workplace technology.
You will be responsible for troubleshooting and resolving day-to-day IT issues, both remotely and on-site, while ensuring minimal disruption to business operations. This includes diagnosing faults, guiding users through resolutions, and escalating more complex issues when required.
The role will see you working across desktops, laptops, mobile devices, Office 365, and meeting room technologies, while also maintaining accurate records of incidents, resolutions, and system updates. You will play a key role in ensuring consistent service delivery and identifying opportunities to improve internal processes.
What you'll need to succeed
- Proven experience in IT support, helpdesk, or desktop support roles
- Strong hands-on troubleshooting experience across hardware, software, and end-user environments
- Experience supporting Microsoft Office 365 and workplace technologies
- Ability to resolve Level 1–2 technical issues and escalate where required
- Exposure to on-site and remote user support
- Experience documenting tickets, incidents, and resolutions in service desk systems
- A background supporting professional services environments, with AEC sector experience is highly desirable.
What you'll get in return
- Hybrid working environment
- Exposure to diverse client environments and technologies
- A position where you can build breadth across systems, troubleshooting, and service delivery
- Ongoing involvement in improving support processes and service outcomes
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charlie.pym@hays.com.au.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
LHS 297508 #3003293 - Charlie Pym
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