Job description

Your new company

This well-established global provider of technology accessories and connectivity solutions specialises in a range of high-quality technical products for both commercial and consumer use. The organisation prides themselves on their customer support, reliability, and technical expertise, which has allowed them to build a strong base of consistently returning customers and maintain a reputation for delivering practical, performance-driven solutions.

With a close-knit team of five working fully in office, they pride themselves on collaboration and working together to achieve shared goals, fostering a supportive environment where everyone is willing to step in and help each other when needed.

Your new role

You will be responsible for managing multiple orders simultaneously while building rapport with customers and delivering exceptional service. Your day-to-day will include:

• Managing sales enquiries from new, existing, and online customers in a timely and professional manner
• Processing a high volume of customer orders accurately and efficiently
• Preparing and sending approx 30 quotes daily, and proactively following up to convert enquiries into orders
• Assisting customers with product information, pricing, availability, and order status updates
• Maintaining oversight of 100+ active orders at any given time, ensuring each is tracked carefully from enquiry through to delivery
• Keeping customers fully informed throughout the order life cycle, including managing delays and providing updates as required
• Allocating weekly stock shipments within internal systems and updating order status accordingly
• Managing and maintaining accurate physical paperwork, including filing and documentation
• Issuing invoices and following up on outstanding payments
• Continuously developing product knowledge and improving customer service skills

What you'll need to succeed

Your strong drive for customer service and background in sales administration will be highly beneficial, as well as:

• Very strong organisation and ability to manage a busy and fast-paced workload
• Strong multitasking skills and ability to prioritise effectively across competing tasks
• A genuine customer-first mindset, with a kind and professional approach to service
• Experience with Microsoft Dynamics and/or AV industry background, highly regarded
• A proactive willingness to learn products in detail
• Excellent written and verbal communication skills
• Ability to build strong rapport over the phone and via email, while maintaining relationships with repeat customers
• A team-focused attitude, with a willingness to support colleagues and contribute to a positive, collaborative culture
• Self-motivated with the ability to work independently and take ownership of tasks
• Strong attention to detail and the ability to track and recall multiple orders and interactions
• Flexible and easy-going nature, with the ability to adapt to changing priorities

What you'll get in return

In return for your hard work, you'll be rewarded with:

• Competitive annual salary + super
• Family owned business with a great company culture and appreciation for staff
• On-site parking
• Monday–Friday 8:30am–5pm
• Weekly pay
• Understanding and flexible leadership

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

LHS 297508 #3001776 - Aliah Walton