Job description

Multiple APS4 Administration Officers needed for a 6-month assignment based in Melbourne CBD.
Your new company Join a large Federal Government organisation delivering essential support services within a clinical operation's environment. Based in Melbourne CBD, this team plays a key role in supporting community wellbeing through high-quality service delivery. Your new role We are seeking candidates with strong IT and interpersonal skills who thrive in fast-paced, multidisciplinary environments. Experience supporting clinical administration within mental health services will be highly regarded. This role will support both BAU functions (including call handling, appointment management, and online enquiries) alongside the implementation of a new Case Management System. What you'll need to succeed

Experience with Salesforce (highly regarded) IT administration or IT helpdesk background

Strong communication and organisational skills

Key responsibilities include:

Managing client and stakeholder enquiries (administrative and system-related)

Performing high-volume administrative tasks and maintaining accurate records

Handling frontline telephony and appointment coordination

Supporting service delivery teams across multiple functions

Working across multiple systems to meet KPIs and performance targets

Assisting with system implementation and process improvements

Additional requirements:

Currently, hold or be able to obtain a Working with Vulnerable People registration

Currently, hold or be able to obtain a Working with Children Check

Must be able to obtain and maintain a Baseline Security Clearance

What you'll get in return

6-month contract with potential extension

Melbourne CBD location

Ongoing coaching, training, and development opportunities

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please email Lauren.Horne@hays.com.au for a confidential discussion about your career. Please click here to apply.